Frequently Asked Questions
Everything you need to know about your Kat The Label experience.
How do I determine the right size for my lingerie?
We provide a comprehensive size guide on each product page. If you are between sizes, we generally recommend sizing up for comfort in our lace designs, or reaching out to our customer care team for personalized fit advice.
What is your return policy for intimate apparel?
For hygiene reasons, we only accept returns on items that are unworn, have all original tags attached, and include the hygiene seal. Returns must be initiated within 30 days of purchase for a store credit or exchange.
How long will it take for my order to ship?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination and customs processing.
How should I care for my Kat The Label pieces?
To maintain the delicate nature of our lace and silk, we recommend a cold hand wash with mild detergent. Always air dry in the shade and avoid tumble drying or harsh chemicals to prolong the life of your garments.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery timeframes are calculated at checkout based on your specific location. Please note that international orders may be subject to local import duties and taxes.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options such as Afterpay and Klarna to make your shopping experience seamless.